Privacy Notice 

EFFECTIVE DATE: JUNE 10, 2026

Thermcraft Holding Co., LLC, an Ohio limited liability company (the “Company,” “we,” “our” or “us”) is committed to protecting the privacy of your personal information collected through Thermcraftinc.com (the “Website”). This Privacy Notice is provided to inform you about what information is collected about you, how the Company uses and discloses such information and the security measures the Company employs to safeguard such information. By using this Website, you consent to the terms of this Privacy Notice and the Website’s separate Terms of Use and Terms and Conditions of Sale (the “Policies”). If you do not agree with this Privacy Notice, or the other Policies, do not use or submit any information to this Website.

Information Collected

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household, or device (“personal information”), including, the following:

  • A personal name, a company name, postal shipping and billing addresses, email addresses, telephone number, account name or other similar identifiers.
  • A debit card number or credit card number or other financial information connected with payment for the Company’s products.
  • Products or services purchased, obtained or considered, account creation information, ordering information, shopping cart information, items viewed and or other purchasing or consuming histories or tendencies.
  • Website usage data, including browsing history, Internet Protocol address, browser user agent strings and other internet and browser information on a consumer’s interaction with the Website, or an application or advertisement thereon.

Personal information does not include: (a) publicly available information from government records, (b) de-identified or aggregated consumer information, or (c) other information excluded from the scope of certain privacy laws.

Basis for Collection

In general, we collect and process personal information to process orders for the Company’s products and services. Further, we collect and process information in furtherance of the operation of our business and in order to perform a contract with you. We may, in certain circumstances, collect and process personal information when it is necessary to comply with a legal obligation or you otherwise consent in accordance with data protection laws.

Sources of Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you (or submitted on your behalf). For example, from forms you complete on, or submissions through, our Website, account creation information submitted by you and other information provided to us by you (or on your behalf) through our Website, or via fax, telephone or email.
  • Indirectly from you. For example, from observing your actions on our Website and interactions thereon and Website usage details, which may be collected automatically.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason for which the information is provided. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To provide you with email alerts, event registrations and other notices concerning our products or services or events or news that may be of interest to you.
  • To improve our Website and present its contents to you.
  • As necessary or appropriate to protect the rights, property or safety of us, you or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in applicable data protection laws.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party to fulfill orders for products and services, process payments and provide website hosting or analytic services and other business purposes, including to our affiliates, service providers and third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you. We may also disclose your personal information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We do not sell any personal information, but we reserve the right to transfer such information in connection with any merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets as noted above.

Cookies

A cookie is an element of data that is sent by a website to be stored in your web browser so that the website can recognize you the next time you visit the website. The Company reserves the right to use cookie technology on this Website in order to assist in customizing and personalizing your visit to this Website in accordance with applicable law. Where required by law, we will obtain your consent prior to placing or using optional cookies that are not (i) strictly necessary to provide the basic functionality of the Website; or (ii) for the purpose of facilitating a communication. By using certain cookies, the Company may be able to identify your habits and be more responsive to your needs while on this Website. Examples of how the Company may use cookies include assisting its users with filling out forms or speeding the time to load graphic information or data. You may set your web browser to limit how websites you visit are able to use cookies, or to notify you when you receive a cookie, which will allow you to accept, reject or customize the cookie. However, if you decide not to accept a cookie, you will limit the ability to personalize your visit to the Website, or you may be unable to utilize the Website at all. For more information on cookies, visit www.allaboutcookies.org.

Analytic Tools

The Company may use analytic tools, such as Google Analytics to collect, track and analyze user data, such as IP address and browser activity via cookies. Google Analytics is a web analytics service offered by Google that tracks and reports website and application traffic, providing insights into user behavior, acquisition and conversions. It helps businesses optimize marketing campaigns, understand audience demographics and improve user experience using AI powered, privacy focused data analysis. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Website and to compile statistical reports on Website activity. The Company will not (and will not allow any third party to) use the statistical analytics tool to track or to collect any of your personal information. You can opt-out of Google Analytics tracking by downloading and installing the Google Analytics Opt-out Browser Add-on.

Terms and Conditions of Sale

Any purchase of the Company’s products and services are subject to the Terms and Conditions of Sale set forth here: Terms and Conditions of Sale. Upon submission of any order, you agree to be bound by such Terms and Conditions of Sale.

Employment Information

As indicated in the Website’s Terms of Use, the Company may make employment information or opportunities available on this Website. If you submit your résumé or other personal information to this Website for any employment opportunity with the Company, the Company will not share such information with third parties, except as provided in this Privacy Notice. The Company may circulate your personal employment information internally in order to consider your application and to contact you regarding the hiring decision. The Company may also contact you regarding other employment opportunities. Otherwise, the Company will not share any of your personal information concerning an employment application with any third party.

Security

The Company maintains physical, technical and administrative safeguards that comply with applicable law to guard your personal information collected by this Website. The Company currently uses, among other things, anti-virus, firewall and other technology. These safeguards are reviewed periodically and are subject to change at any time in the Company’s discretion. While we strive for a Website that is 100% secure, no method of online communication is 100% secure. Therefore, the Company and its agents cannot and do not ensure or warrant the security or accuracy of any information stored by this Website. By submitting any information to this Website, you acknowledge that such information is not totally secure and agree to indemnify, defend, and hold the Company and its agents harmless for any failure to maintain the security of such information.

Specific State Compliance

If you are a resident of certain states that have enacted privacy laws and regulations, including, without limitation, California, Colorado, Connecticut, Utah, Virginia, Montana, Oregon, Texas, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Rhode Island and Tennessee (“State Specific Privacy Laws”), applicable State Specific Privacy Laws may provide you with additional rights regarding our use of your personal information.

To learn more about your privacy rights in your state, you should visit your state’s website dedicated to such laws and regulations.

If you live in a state with a data privacy law, any and all terms of your state’s data privacy laws and regulations are hereby incorporated by reference into this policy to the extent that the Company and Website meet any qualification or applicability standards under such state laws.

International Users

This section supplements the other policies set forth in this Privacy Notice and applies solely to visitors, users, and others who reside in the European Union (“EU”) or European Economic Area (“EEA”). If you are a resident of the EU/EEA, the EU General Data Protection Regulation (“GDPR”) may provide you with additional rights regarding our use of your personal information. To learn more about your GDPR privacy rights, visit www.gdpr.eu. Any terms defined in the GDPR have the same meaning when used in this section, and any and all terms of the GDPR are hereby incorporated by reference into this policy with respect to your use of the Website as though fully re-written herein.

Retention. We retain personal information (sometimes referred to as “personal data” as well in this context) of EU/EEA residents only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements. To determine the appropriate retention period for personal information in this context, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we collect, process and utilize your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Transfers to Countries Outside the EU/EEA. The processing of personal information contemplated in this Privacy Notice may involve the data transfer to third countries located outside the EU/EEA. In this case, we will ensure the protection of personal information by appropriate safeguards, which provide for an adequate level of data protection, for example, by (a) the execution of standard data protection clauses adopted by the EU Commission under applicable data protection laws; (b) the recipient’s certification under the EU-U.S. Data Privacy Framework, where applicable, or (c) the existence of any other specifically approved safeguard for data transfers as recognized by the GDPR.

Right of Access, Rectification, Erasure, Restriction of Processing and Portability. We would like to make sure that EU/EEA residents are fully aware of all of their data protection rights under the GDPR. Every EU/EEA resident is entitled to the following:

  • The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – If you have given your consent to the collection or processing of your personal information, you have the right to withdraw your consent at any time on a prospective basis without affecting the lawfulness of processing based on the consent before its withdrawal.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information set forth in the “Contact Us” section below.

Automated-Decision Making. Automated decisions are defined as decisions about individuals that are based solely on the automated processing of data and that produce legal effects that significantly affect the individuals involved. We do not currently use automated-decision making using personal information. If we do use automated-decisions making in the future, affected persons will be given an opportunity to express their views on the automated decision in question and object to it.

Complaints. Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the European Data Protection Supervisor using the following information: Rue Wiertz 60, B-1047 Brussels, or at the following internet address: https://edps.europa.eu. A listing of country specific supervisory authority contact information may be found on the internet.

Children’s Privacy

This Website is not directed toward and does not intend to collect any personally identifiable information from children under the age of 13, or equivalent minimum age in the applicable jurisdiction (i.e., the age of 16 under the GDPR) (“Children” or a “Child”). This Website prohibits the submission of any personally identifiable information from Children unless a parent or guardian has provided verifiable consent. If you are aware of any information being submitted to this Website by Children, please contact us immediately at info@thermcraftinc.com. If the Company determines that a Child has provided personally identifiable information in violation of this policy, the Company will delete such information from its files or database.

Links

This Privacy Notice applies only to this Website. For your convenience, this Website may contain links to other websites not owned, controlled or maintained by the Company. The Company is not responsible for and makes no representations regarding the privacy practices of these linked websites. The Company strongly encourages you to review the privacy notice of any website that you visit, including those websites linked to this Website.

Opt-Out

If you wish to opt-out of certain uses of your personal information, including, the sale or sharing of your personal information, targeted marketing utilizing your personal information, or certain types of profiling protected by State Specific Privacy Laws contact the Company at info@thermcraftinc.com.

Access to Specific Information and Data Portability Rights under State Specific Privacy Laws

Under certain State Specific Privacy Laws, you may have the right to request that we disclose certain information to you about our collection and use of your personal information during the immediately prior 12-month period. Notwithstanding any provision hereof, the rights specified in this Section will only apply to you if they are granted under your applicable State Specific Privacy Laws and the Company and its Website meet the applicability and qualification standards in such law. If you have these rights under your state law and we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Correction Rights

Under certain State Specific Privacy Laws, you may have the right to request that we correct any information you believe is inaccurate.

Deletion Request Rights

Under certain State Specific Privacy Laws, you may have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. If you have these rights under your state law and we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

As determined by your state law, we may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with applicable state, federal or intentional laws.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, Correction and Deletion Rights

To exercise the access, data portability, correction or deletion rights described above under your State Specific Privacy Law, please submit a verifiable consumer request to us by calling us at 330-220-6100 or emailing us at info@thermcraftinc.com. Only you or a person registered with the appropriate state authority that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Even if permitted by your State Specific Privacy Laws, you may only make a verifiable consumer request for access or data portability twice within a 12-month period. Such verifiable consumer request must:

  • Provide sufficient information to allow us to reasonably verify you are the person whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

If you make a verifiable consumer request, we will provide confirmation of receipt of any request hereunder within the time period required by the applicable state law, if any. We endeavor to respond to a verifiable consumer requests within 45 days of its receipt unless an applicable State Specific Privacy Law requires us to reply sooner, in which case, we will respond in the time required by the applicable State Specific Privacy Law. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Unless otherwise provided by your applicable State Specific Privacy Law, any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to verifiable consumer requests unless they are manifestly unfounded or excessive and the fee is permitted by applicable state law. If we determine that your request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Right of Appeal

If we deny your request and applicable state law requires it, you may have the right to appeal our decision. If you wish to appeal, submit your request for appeal using the contact information below. We will respond to appeals in accordance with applicable law.

Non-Discrimination

We will not discriminate against you for exercising any of your State Specific Privacy Law rights. Unless permitted by the applicable State Specific Privacy Law, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Notice

We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this Privacy Notice, we will post the updated notice on the Website and update the effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. We encourage you to visit this Website periodically to review the most updated Privacy Notice.

Contact Us

If you have any questions or comments regarding this Privacy Notice (or this related notice), you may contact the Company using the following information:

Phone: (330) 220-6100 

Website: Thermcraftinc.com 

Email: info@thermcraftinc.com 

Address: 844 Thacker Street, Berea, Ohio 44017

Attorney Fees

In the event of a dispute between you and the Company regarding any claim arising out of your use of the Website or its Privacy Notice, the Company, if it prevails, shall be awarded all costs of bringing a claim, including reasonable attorney fees and the ordinary costs and expenses incurred in resolving the dispute, including, without limitation, all arbitration related fees and expenses.

Arbitration/Class Action Waiver

ALL DISPUTES BETWEEN YOU AND THE COMPANY, INCLUDING, WITHOUT LIMITATION, ALL DISPUTES ARISING OUT OF THE POLICIES AND THE VALIDITY THEREOF, INCLUDING THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER, SHALL BE FINALLY SETTLED BY ARBITRATION CONDUCTED EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER ARBITRATION RULES BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE FROM THE SUMMIT COUNTY, OHIO PANEL OF ARBITRATORS. IF THE PARTIES ARE UNABLE TO AGREE UPON AN ARBITRATOR WITHIN TEN (10) CALENDAR DAYS, EACH PARTY SHALL SELECT AN ARBITRATOR. THE TWO ARBITRATORS SELECTED SHALL SELECT A THIRD ARBITRATOR AND ALL DECISIONS THEREAFTER SHALL BE MADE BY A MAJORITY OF THE ARBITRATORS. THE ARBITRATION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. § 1 et seq.) AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED BY ANY COURT HAVING JURISDICTION THEREOF. UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR(S) IS NOT EMPOWERED TO AWARD DAMAGES IN EXCESS OF COMPENSATORY DAMAGES AND EACH PARTY HEREBY IRREVOCABLY WAIVES ANY DAMAGES IN EXCESS OF COMPENSATORY DAMAGES.

ARBITRATION PROCEEDINGS SHALL BE COMMENCED BY ANY PARTY BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE REQUESTING ARBITRATION. ANY ARBITRATION HEARING SHALL BE HELD IN SUMMIT COUNTY, OHIO, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY AWARD RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES AND JUDGMENT THEREON MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.

ARBITRATION SHALL PROCEED SOLELY ON AN INDIVIDUAL BASIS WITHOUT THE RIGHT FOR ANY CLAIMS OR DISPUTES TO BE ARBITRATED ON A CLASS ACTION BASIS OR ON BASES INVOLVING CLAIMS OR DISPUTES BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF OTHERS. THE ARBITRATOR’S AUTHORITY TO RESOLVE AND MAKE WRITTEN AWARDS IS LIMITED TO CLAIMS OR DISPUTES BETWEEN YOU AND THE COMPANY ALONE. CLAIMS OR DISPUTES MAY NOT BE JOINED OR CONSOLIDATED UNLESS AGREED TO IN WRITING BY ALL PARTIES. NO ARBITRATION AWARD OR DECISION WILL HAVE ANY PRECLUSIVE EFFECT AS TO ISSUES OR CLAIMS IN ANY DISPUTE WITH ANYONE WHO IS NOT A NAMED PARTY TO THE ARBITRATION.